FREQUENTLY ASKED QUESTIONS
Below are answers to some of the frequently asked questions about our platform and services.
To invest and earn with us, you must first create an account. Once you are signed up, you should then log into your account, select a payment method, choose an investment plan and then send your deposit while following the stipulated guidelines.
Opening an account is a simple and easy process. To do this, please click on "Create Account" found at the top part of just about every page on our website; then provide the various information required in the form to complete your registration.
Log into your serenityglobalholdingsltd.com account, click on the avatar beside your username, then click on "Account Settings"; you can then make changes to any of the information you wish from there.
You can always message the customer support for guidance on how to buy cryptocurrency. Alternatively, you can buy crypto from Coinmama, Crypto.com, Trustwallet, Blockchain, Binance, Coinbase, etc.
The minimum deposit amount is $100.
We accept Bitcoin, USDT (on the TRC20 network) etc.
The minimum withdrawal amount is $100.
Unless otherwise stated, you can only withdraw with the same type of cryptocurrency you deposited. E.g. If you deposit with Bitcoin, you can only withdraw Bitcoin.
Once a deposit transaction attains up to 3 confirmations on the blockchain network, it would take anywhere between 3 - 10 minutes for it to reflect on the user's dashboard given that the deposit was properly carried out and accurately saved.
Please contact a customer support agent if it has been more than 10 minutes since the transaction got 3 confirmations.
You can make multipe deposits on different investment plans with different crypto coins while taking note of the existing restrictions placed on each investment plan. You can invest in each plan while respecting the following restrictions; SILVER PLAN - Twice per week, GOLD PLAN - Twice per week, DIAMOND PLAN - Twice per week, VIP PLAN - Once every month. Defaulting any of these restrictions would attract stern sanctions.
Withdrawal requests on our platform are always processed instantly and automatically. It however takes between 3 - 10 minutes for the funds to hit your crypto wallet as is typical for blockchain transactions.